WHAT HAPPEN’S IF I CLICK ‘REQUEST TO BOOK’

By clicking on request to book, you have reviewed the property information and prices and are ready to make a booking. The ‘Request to Book’ process allows you to submit your personal information, credit card details and a send a message to the Property Manager to ‘Request to book’ their property. Please note, the ‘Booking Request’ is not a confirmed booking until the Property Manager ‘Accepts’ the booking.

WHAT DO YOU NEED MY PERSONAL INFORMATION FOR?

You are required to provide your first name, surname, email, phone number and address. When the booking request is sent to the Property Manager, only your first name is shared with the Property Manager in the booking request. If they are able to accept your Booking Request, then they will be provided with you full details. Read more about the Holidaying with Dogs Privacy Policy.

CAN I ASK THE PROPERTY MANAGER A QUESTION?

Yes. You can click on ‘Ask a Question’ before submitting a booking request. This will send an email to the Property Manager. Or, when you submit a Booking Request, you have the option to include your question, or even just introduce yourself. The message will be sent with the Booking Request.

WHAT HAPPEN’S WHEN I CLICK ON CONFIRM BOOKING REQUEST?

This is the final booking request page. Here we ask for your credit card information. Holidaying with Dogs uses a payment gateway called eWAY. It is an Australian owned platform that facilitates online payments between guests and Holidaying with Dogs. eWAY are PCI DSS Compliant. Read more about eWAY Technology and Security and the Holidaying with Dogs Privacy Policy.

DOES MY CREDIT CARD GET CHARGED INSTANTLY?

When you enter in your credit card information, a payment is not taken right away. Through eWAY your information is stored in a Token and securely stored on eWAY’s PCI DSS compliant servers until the Property Manager has reviewed your booking request information. Read more about eWAY Technology and Security and the Holidaying with Dogs Privacy Policy

WHAT INFORMATION DOES THE PROPERTY MANAGER GET?

The Property Manager is sent a notification which includes the details of when you would like to stay, the number of adults, children and dogs. They are required to review the booking request details and either ‘Accept’ or ‘Decline’ the booking request.

WHAT HAPPEN’S IF THE PROPERTY MANAGER ACCEPTS THE BOOKING?

If the Property Manager ‘Accepts’ the booking, your credit card will be charged the full amount of the booking. You will be emailed a booking confirmation. The Property Manager will be provided with your full information and contact you directly regarding access to the property and any other information relevant to your stay. If there is a refundable bond payable for the booking, this is not charged until 48 hours prior to check-in.

WHAT HAPPENS IF THE PROPERTY MANAGER DECLINES THE BOOKING?

If the Property Manager ‘Declines’ the booking request, your credit card information will be securely stored on eWAY’s PCI DSS compliant servers. Read more about eWAY Technology and Security and the Holidaying with Dogs Privacy Policy

HOW LONG DOES IT TAKE TO GET A RESPONSE?

We encourage Property Managers to respond within 24 hours, but in some instances, it may be faster than this, or take slightly longer. At any time, you can cancel your Booking Request if you are concerned it is taking too long. Go to My Account > My Holidays. Alternatively, you can contact the Holidaying with Dogs team at [email protected].

For more information visit our FREQUENTLY ASKED QUESTIONS.

If you need further assistance regarding the booking process, please contact the Holidaying with Dogs team on (03) 8300 7864 or email [email protected].