List your property with Holidaying with Dogs

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How it works?

  • 1 List Your Property
  • 2 Manage Reservations
  • 3 Receive Payments
  • 4 User Reviews
  • 5 Reporting (Coming Soon)

CANCELLATION POLICY

There are three standard levels of cancellation policy available, plus the option to build a custom cancellation policy.

The Property Manager will allocate a level of cancellation policy which will be shown on the property listing. Holidaying with Dogs will enforce the cancellation policy to protect both Property Managers and their guests. Cancellation policies will be presented on all listings, booking request forms, booking confirmations and booking cancellation pages. Both Property Managers and guests are permitted to cancel a booking at any time with refunds subject to the terms outlined in the cancellation policy.

Holidaying with Dogs has standard rules for cancellations as follows:

  • Fees are only refundable under the conditions outlined below.
  • A reservation is officially cancelled by the Property Manager when they click the cancellation button on the Active Reservations page.
  • A reservation is officially cancelled by the guest when they click the cancellation button on the Active Holidays page.
  • If there is a complaint from either party, notice must be given to Holidaying with Dogs within 24 hours of check-in./li>
  • Transaction fees always apply and will be covered by the cancelling party
  • The guest will receive a full refund only if the Property manager cancels the booking any time prior to check-in

 

Cancellations due to Covid-19

Before submitting a booking request, please ensure you have read, understood, and agree to the property cancellation policy. The policy can be found on the property listing page, in the booking request process, and in the booking confirmation email. If travel is officially restricted due to a government-mandated lockdown, the cancellation policy will apply at the discretion of the Property Manager.

In the event of a lockdown, additional Covid-19 Cancellation Policies can be found on the Property listing page under Terms & Conditions. The potential outcomes could be: 

  • The booking will be refunded, less a $10 cancellation fee
  • The booking will be partially refunded
  • A booking credit will be applied for the same property
  • No refund

Please understand how your booking and payment could be affected should this occur.

Cancellation policy options

  Option 1
Not at all strict
Option 2
A little bit strict
Option 3
Very strict

Option 4
Custom Policy

Cut-off time 24 hours prior to check-in 5 days prior to check-in 7 days prior to check-in Terms are set by Property Manager
Cancellation before cut-off time

If the Guest cancels more than 24 hours before check-in, they receive a full refund, less the transaction fee.

If the Property Manager cancels more than 24 hours before check-in, the Guest receives a full refund.

If the Guest cancels more than 5 days before check-in, they receive a full refund, less the transaction fee.

If the Property Manager cancels more than 5 days before check-in, the Guest receives a full refund.

If the Guest cancels more than 7 days before check-in, they receive a full refund, less the transaction fee.

If the Property Manager cancels more than 7 days before check-in, the Guest receives a full refund.

Terms are set by Property Manager

Cancellation between cut-off time and check-in

If the Guest cancels less than 24 hours before check-in, they receive a refund of all nights not spent, less one night and the transaction fee.

If the Property Manager cancels less than 24 hours before check-in, the Guest receives a full refund.

If the Guest cancels less than 5 days before check-in, they receive a 50% refund, less the transaction fee.

If the Property Manager cancels less than 5 days before check-in, the Guest receives a full refund.

If the Guest cancels less than 7 days before check-in, no fees are refunded.

If the Property Manager cancels less than 7 days before check-in, the Guest receives a full refund.

Terms are set by Property Manager

Cancellation after check-in

If the Guest checks out early, they receive a refund for all nights not spent*, less one night and the transaction fee.

If the Property Manager requests the Guest check out early, the Guest receives a refund for all nights not spent.

If the Guest checks out early, they receive a refund for 50% of the nights not spent*, less one night and the transaction fee.

If the Property Manager requests the Guest check out early, the Guest receives a refund for all nights not spent.

If the Guest checks out early, no fees are refunded.

If the Property Manager requests the Guest check out early, the Guest receives a refund for all nights not spent.

Terms are set by Property Manager

*Nights not spent is a calculation of the total booking fee divided by the number of booking nights to determine the average nightly fee.

 

If you have any enquiries regarding a property cancellation policy, please submit a question to the Property Manager via the 'Ask a Question' feature on the listing page. Or, you can contact the Holidaying with Dogs team at [email protected].