CANCELLATION POLICY
There are three standard levels of cancellation policy available, plus the option to build a custom cancellation policy.
The Property Manager will allocate a level of cancellation policy which will be shown on the property listing. Holidaying with Dogs will enforce the cancellation policy to protect both Property Managers and their guests. Cancellation policies will be presented on all listings, booking request forms, booking confirmations and booking cancellation pages. Both Property Managers and guests are permitted to cancel a booking at any time with refunds subject to the terms outlined in the cancellation policy.
Holidaying with Dogs has standard rules for cancellations as follows:
- Fees are only refundable under the conditions outlined below.
- A reservation is officially cancelled by the Property Manager when they click the cancellation button on the Active Reservations page.
- A reservation is officially cancelled by the guest when they click the cancellation button on the Active Holidays page.
- If there is a complaint from either party, notice must be given to Holidaying with Dogs within 24 hours of check-in./li>
- Transaction fees always apply and will be covered by the cancelling party
- The guest will receive a full refund only if the Property manager cancels the booking any time prior to check-in
Cancellation policy options
| Option 1 Not at all strict |
Option 2 A little bit strict |
Option 3 Very strict |
Option 4 |
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| Cut-off time | 24 hours prior to check-in | 5 days prior to check-in | 7 days prior to check-in | Terms are set by Property Manager |
| Cancellation before cut-off time |
If the Guest cancels more than 24 hours before check-in, they receive a full refund, less the transaction fee. If the Property Manager cancels more than 24 hours before check-in, the Guest receives a full refund. |
If the Guest cancels more than 5 days before check-in, they receive a full refund, less the transaction fee. If the Property Manager cancels more than 5 days before check-in, the Guest receives a full refund. |
If the Guest cancels more than 7 days before check-in, they receive a full refund, less the transaction fee. If the Property Manager cancels more than 7 days before check-in, the Guest receives a full refund. |
Terms are set by Property Manager |
| Cancellation between cut-off time and check-in |
If the Guest cancels less than 24 hours before check-in, they receive a refund of all nights not spent, less one night and the transaction fee. If the Property Manager cancels less than 24 hours before check-in, the Guest receives a full refund. |
If the Guest cancels less than 5 days before check-in, they receive a 50% refund, less the transaction fee. If the Property Manager cancels less than 5 days before check-in, the Guest receives a full refund. |
If the Guest cancels less than 7 days before check-in, no fees are refunded. If the Property Manager cancels less than 7 days before check-in, the Guest receives a full refund. |
Terms are set by Property Manager |
|
Cancellation after check-in |
If the Guest checks out early, they receive a refund for all nights not spent*, less one night and the transaction fee. If the Property Manager requests the Guest check out early, the Guest receives a refund for all nights not spent. |
If the Guest checks out early, they receive a refund for 50% of the nights not spent*, less one night and the transaction fee. If the Property Manager requests the Guest check out early, the Guest receives a refund for all nights not spent. |
If the Guest checks out early, no fees are refunded. If the Property Manager requests the Guest check out early, the Guest receives a refund for all nights not spent. |
Terms are set by Property Manager |
*Nights not spent is a calculation of the total booking fee divided by the number of booking nights to determine the average nightly fee.