1. The number of occupants must not exceed the number stated on the receipt. (Extra charges apply).
2. If extra bathroom or bedroom linen is required during your stay, extra charges will apply.
3. Smoking is NOT permitted in property. Failure to abide by this term will result in a cleaning fee taken from your rental bond of $150.00 without notice.
4. Cleaning Charges: This is not a serviced property, excessive cleaning charges will be taken from rental bond, where cleaning staff are left to wash or dry or put away crockery, cutlery, pots or pans that are left by any tenant after departure (cleaning products are supplied for this purpose) also where the property is left in an excessively untidy state.
5. The booking for your stay can be extended subject to room availability.
6. Booking Policy
a. Refer to our cancellation policy
b. Please note that your booking may be cancelled if your final payment is not made by the due date.
7. Your stay is strictly “room only”.
8. No liability is accepted for delivery of service that is received from the booking and no refund is available if quality of the unit, complex or service is in dispute.
9. No responsibility is taken for occupants personal property left on the premises.
10. All breakages, damage or lost keys are to be reported to management.
11. Persons at the property shall conduct themselves in a manner that is not a nuisance to other occupiers. Children must be supervised at all times. Strata Title By-Laws and Regulations must be observed.
12. These terms and conditions are governed by the laws of New South Wales.
13. Each property either has a keybox or keyless entry. As long as we have a valid Australian mobile number, you will receive an SMS (text message) with the access code on your arrival day. If you do not have an Australian mobile number please call our office on arrival for these details. If you are arriving late, you will need to call before 6pm.
14. Bookings are taken in good faith on behalf of the property owner. At times situations arise of which Eden and Merimbula Holiday Rentals has no control. We cannot be held responsible for cancellation or changes made by the owner. The description of the premises by the agent is made in good faith and no responsibility for misrepresentation can be accepted.