Pending Requests
A booking will remain pending until you either ‘ACCEPT’ or ‘DECLINE’ the booking. Before doing this, you have the opportunity to send the guest a message. [link to messages]. By ‘ACCEPTING’ a booking, are confirming that you can accommodate the dates and number of guests in the relevant property at the rate quoted in the request. This will charge the full booking fee and send a confirmation to both the guest and yourself. The guests full name, email and phone number will be delivered in your confirmation email and be available in the ‘ACTIVE RESERVATION’.
Please note, if the booking request has not been closed (either accepted or declined), even if you have been communicating with the guest, you will be send a reminder to do so.
Declined Requests
If you are unable to accommodate the reservation, please decline the booking request. This will send the guest a standard message and securely archive their credit card information. It is good practice to provide a reason for declining the booking. You can do this by clicking on ‘SEND/RECEIVE MESSAGES’. Please note, just sending a message does not officially decline the booking. You will need to click on ‘DECLINE’ to do this.
Cancelled Requests
Where a guest or you, as the property manager, has cancelled the Active Reservation, this will appear in Cancelled Requests.
RESERVATIONS
Active Reservations
All upcoming and current bookings will be stored in ‘ACTIVE RESERVATIONS’. You can access the guest information and send them a message about their reservation by clicking on ‘SEND/RECEIVE MESSAGES’.
If you need to cancel the reservation, you can do so from here.
History
All completed reservations are stored here. If a past guest messages you to rebook, it will appear here and in your ‘MESSAGES’. [link to messages]
