Booking Details
Check in strictly from 2pm. Check out is on or before 10am.
The tariff is for the agreed number of guests detailed on our confirmation email. If there is a change or discrepancy, you must contact us to make changes.
No refunds are provided for late arrivals, early departures or unused days of your reservation.

Cancellation Policy
If the booking is cancelled 30 days or more prior to the date of arrival, there will be a full refund less administration fee of $50.
If the booking is cancelled less than 30 days prior to the date of arrival, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $50 will be deducted from the deposit held before the remainder is refunded.
Cancellation of the arrangement due to non-payment of the balance by the due date will result in the loss of all monies paid.

Security deposit
You are financially responsible for all damage or loss to the property and its contents from the date and time you check in and until you check out. You are required to immediately notify our team if anything is amiss when you arrive at the property. The security deposit will be retained until our team has completed the checkout inventory and inspection. Should the keys not be returned, the property left unlocked, windows left open or air conditioning left on, a fee of $50 will be charged. If the property is found to be excessively dirty, or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement be deducted from your deposit. The remainder of your deposit will be refunded to you within 14 days or later if further written notice has been given due to investigation. You remain responsible for, and will be charged for, the cost of any damage, repair, or replacement in excess of the Security Deposit.

Keys
A service fee of $110 applies if a set of duplicate keys are required by a guest. If we are unable to provide a key for any reason, then the guest will need to engage the services of a qualified locksmith to gain access. The locksmith’s invoice must be paid directly to the locksmith at that time by the guest. Guests must not break into or attempt to break into premises when locked out. Keys must be returned as per instructions provided. Should the keys not be returned, the guest will be liable for any charge incurred in gaining entry and/or replacing keys and changing locks if necessary, plus a processing fee (with a minimum charge of $110).



• There is no refund for early departure
• The Agent may inspect the premises at any time with reasonable notice and at any time without reasonable notice if the Agent is of the opinion that there has been a breach of these conditions
• In the event the Guest decides to cancel their booking – the Cancellation Policy will be applied
• If the occupancy ends or is terminated, the Guest must immediately vacate the Holiday Home. The Agent is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests’ property.

Cleaning
When vacating, the Holiday Home is to be left in an ‘acceptably clean and tidy manner’. If the cleaning required to bring the property back to the same level of cleanliness as when Guests arrived, is longer than the usual time allocated, the Guests will be charged for all excess cleaning at the rate of $50 per hour.
To assist in ensuring that Guests do not incur an excess cleaning charge it is advised that when vacating Guests should:

• Wipe down all benches and appliances
• Wash, dry and put away all dishes/cutlery
• Sweep all floors
• Remove all rubbish
• Ensure bathrooms, kitchen, and other areas are left clean and tidy.

BBQ Use & Gas
If a BBQ is supplied and you wish to make use of it please clean up after yourselves, remove all food scraps and leave the BBQ in clean manner ready for the next holiday makers to use. A $50 cleaning fee will be charged for unclean BBQ’s. While we make every effort to ensure there is Gas provided for the use of the BBQ’s, from time to time the gas may run out. If this is the case please purchase another gas bottle from the Service Station located next to our agency. On departure please provide the agency with the receipt so that you can be reimbursed.

Call Out
Should a representative of our team or a tradesperson be called to the property and the issue be deemed to be caused by a guest, equipment owned by a guest, or because a guest has not followed instructions provided at the property or via phone or email, the guest will be responsible for payment of the invoice for the tradesperson and a call out fee of $110 at the time of the callout.

Smoking
Smoking is not permitted inside any of our properties. If you must smoke, do so away from the property to ensure that the smoke does not enter the property. If evidence of smoking inside the property is detected, you will be charged for steam cleaning of carpets and furniture, laundering of all soft furnishings and linens, plus replacement of items where necessary.

Number of Guests
Each property is equipped for a specific number of guests. No mattresses, tents, caravans or more cars than the property accommodates are allowed. It is against Health department regulations for more persons to occupy a property than there are beds to accommodate them.



Noise
Noise distribution for these purposes includes loud behaviour of any type that disrupts the peace and quiet of others; intrusive or abusive language; loud music or any other sounds affecting other residents that is audible outside the boundaries of the property.

Quiet Enjoyment of your neighbours
The property is a privately-owned home, and we enforce a “Good Neighbour Policy”. Please treat the property with the same care you would use with your own residence and leave it in the same condition it was in when you arrived. All occupants of the property agree to conduct themselves throughout the stay in a manner that is respectful of and not disruptive to neighbours, traffic flow, or the community and that will not prompt complaints to the police, local council, neighbours, or neighbourhood.

Security
To prevent theft or damage to your personal belongings or the property, you agree to close and lock doors and windows when you are not present at the property and upon check out. Should you not be able to secure the property, you must contact us immediately. We do not take responsibility for any loss of guest belongings during or after your stay.

Children
No responsibility will be taken for children staying or visiting the property. Please supervise your children carefully. Children under 10 years of must not sleep on the top bed of a bunk.

Pets
If you have your pet with you, it is expected that a few rules of courtesy are followed:

- All pets must be approved prior to your stay
- Any pet faeces must be wrapped and placed in outside bins
- Pet bedding must be supplied by the guest
- Do not allow pets on any furniture or beds

Criminal Activity
Use of the property for any criminal activity is prohibited and may result in fines or prosecutions. This prohibition extends to the use of the property’s internet service, if any, for criminal activity. We will cooperate with any investigation of alleged criminal activity at the property during your stay.















Arrival & Departure Times
• Arrival Times: Strictly from 2.00pm
• Departure Time: On or before 10.00am
• Our office does not operate on Saturday or Sunday, so if you are booking in this day please make alternative arrangements with our office. If you are checking out on this day please return the keys to our Afterhours box located on the front wall of our agency.
• Our office hours are Monday to Thursday 8.30am till 5.00pm and Friday 8.30am till 4.00pm.
• On arrival at the office please have ready suitable identification and complete the registration form.