COVID CANCELLATION POLICY
If you cannot travel due to a government mandated lockdown, we offer a full credit for a future stay. No refunds.

100% booking fee required for online bookings.

Cancellation - if caused by the client within 28 days of arrival, money paid is non refundable, unless the property is re-let for the entire period for the same price as paid, if rebooked for a lesser amount then this is what will be refunded. If a refund is made due to the property being relet, then a $200 cancellation fee will apply.

Smoking is not permitted inside the accommodation

Please note check in is 2pm and check out is 10 am (unless prior arrangements have been made with the manager, charges may apply) to enable Villa to be cleaned for incoming guests.

Please call 1/2 prior to arrival if we cannot meet you at the property a key will be left for collection.

The guests hereby authorise the owner to take an imprint of a credit card of any of the guests and to retain that imprint until the owner/and or its employees have checked the property. In the event that the property has been either damaged, whether such damage is willful or not, in the sole and absolute discretion of the owners or its employees, or left in an excessively dirty or untidy state in the sole and absolute discretion of the owner or its employees the owners may without reference enter a debit on the credit card of the guest and the guest hereby authorises the agent to do so.

Nothing in this agreement shall compromise the owners right to issue legal proceedings in Queensland or elsewhere at its discretion seeking damages and/or punitive relief for any express or implied breaches of this agreement and/or any claim, which may arise by reason of the negligence and/or willful damage of the guests and/or invitees whatsoever.

The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.

To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions. Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance. Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in additional payments.

Damage, Breakages, Theft and Loss are the tenants responsibility during their stay. Bond is taken taken on checkin.

Departure - the property should be left in a similar state to its condition on arrival. Check-out time is 10am at the latest, to allow time to prepare property for next guests.

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental. We don't allow Schoolies bookings.
If Managers have to attend to noise after hours a $100 fee will apply, and guests maybe evicted.

Loss - the owners take no responsibility for the tenant's personal property.

PETS
Saltwater Villas is pet-friendly. Pets are welcome inside but not on any furniture or carpet. (eg Urination, Pet Hair on Carpet) professional cleaning at a charge from $100.00 - $200.00 will be deducted from your bond. Please use the barrier to stop your pet from going on carpet areas. You must clean up after your pet and any excess cleaning resulting from your pet will be taken from your bond.
Please remove sand from your pets prior to entering the property. Dogs are NOT allowed in the pool area.
Please be aware that there may be other pets on the property and that YOURS IS NOT TO BE LEFT ALONE IN THE PROPERTY - Contact us as pet minding is available.

SHOULD YOUR DOG BE LEFT UNATTENDED AND MANAGEMENT ARE CALLED TO THE VILLAS TO PACIFY IT/THEM A $100.00 CHARGE WILL BE ADDED TO YOUR ACCOUNT.

Variations to these conditions may only be made by prior arrangements with the owner in writing.